Frequently asked questions
Everything you need to know about the car rent and our services
How can I rent a car?
Submit a request on our website or contact us by phone or messenger. Your personal manager will help you select the perfect vehicle.
What documents are needed for booking?
A photo of your passport, driver’s license, flight details, and car delivery location.
Can I see car photos before booking?
Yes, our online booking system provides current photos, year of manufacture, and pricing.
Is car delivery available at Phuket airport at night?
Yes, we offer 24/7 car delivery at Phuket airport.
How soon after booking can I receive the car?
Typically within 2-3 hours after processing your booking.
Should I return the car clean and refueled?
Yes, cars must be returned clean and with a full tank. Refueling and car wash services are available for your convenience.
What is the minimum age for renting?
The minimum rental age is 21 years.
What driving experience is required?
At least 3 years of driving experience.
Is a security deposit needed?
Yes, from 5000 THB depending on the car model, or choose full-coverage insurance to avoid a deposit.
What insurance options do you offer?
We offer CDW insurance with a deductible from 5000 to 10000 THB, with optional full coverage to minimize deductibles.
What is the deductible for total loss?
A fixed deductible of 15000 THB applies to theft or fire.
Are tires, glass, lights, and hubcaps covered?
No, these items are not covered by insurance.
Is mileage unlimited?
Yes, unlimited mileage within Phuket. Long journeys must be coordinated with the manager.
Are there discounts for long-term rentals?
Yes, up to 50% discounts for rentals one month or longer.
Can I add an extra driver?
Yes, at no additional cost.
Do you provide roadside assistance?
Yes, 24/7 roadside assistance is available throughout Phuket.
Can I request extra equipment?
Yes, additional equipment is available upon request, and airport pick-up/drop-off is free.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
